GDPR

Last Updated: 11.02.2025

At Timisoara Tour Guide (“we,” “us,” or “our”), we are committed to protecting your personal data and your right to privacy. This GDPR / Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.timisoaratourguide.com/ (the “Website”). Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Data Controller

The data controller responsible for your personal data is:
Timisoara Tour Guide
Email: info@timisoaratourguide.com

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: such as your name, email address, telephone number, and postal address when you voluntarily provide it (e.g., through contact forms or newsletter sign-ups).
Usage Data: information automatically collected when you visit our Website, including your IP address, browser type, operating system, pages visited, and the dates/times of your visits.
Cookies and Tracking Technologies: we use cookies and similar tracking technologies to enhance your experience on our Website. For more details, please see our Cookie Policy.

3. How We Use Your Personal Data

We use your personal data for various purposes, including to:

Provide, operate, and maintain our Website.
Respond to your comments, questions, and requests.
Send you newsletters, marketing communications, and other information that may be of interest to you (with your consent).
Analyze usage and trends to improve the Website and our services.
Comply with our legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: where you have provided explicit consent for the processing of your data (e.g., subscribing to our newsletter).
Contractual Necessity: when processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: where processing is necessary for compliance with a legal obligation.
Legitimate Interests: where processing is necessary for our legitimate interests, provided that such interests are not overridden by your rights and interests.

5. Sharing Your Personal Data

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

Service Providers: we may share your information with trusted third-party service providers who assist us in operating our Website or conducting our business, subject to confidentiality agreements.
Legal Requirements: we may disclose your data if required to do so by law or in response to valid requests by public authorities.
Business Transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. In such cases, we will notify you of any change in ownership or use of your personal data.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Factors that determine our retention periods include:

The length of time we have an ongoing relationship with you.
The need to retain your data to comply with our legal obligations.
The potential risk of harm from unauthorized use or disclosure of your data.

7. Your Rights Under the GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: request copies of your personal data.
Right to Rectification: request corrections for any inaccurate or incomplete information.
Right to Erasure: request that we erase your personal data, subject to certain conditions.
Right to Restrict Processing: request that we restrict the processing of your personal data under specific circumstances.
Right to Data Portability: request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
Right to Object: object to our processing of your personal data, including where we rely on legitimate interests.
Right to Withdraw Consent: withdraw your consent at any time if processing is based on consent (this will not affect the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact us using the details provided in section 1. We may ask for additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your user experience and collect information about how you use our Website. For more detailed information on how we use cookies and how you can manage your preferences, please review our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission where necessary.

11. Updates to This Privacy Policy

We may update this GDPR / Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page with a revised “Last Updated” date. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have any questions or concerns about this GDPR / Privacy Policy or our data practices, or if you wish to exercise any of your rights as described above, please contact us at:
Email: info@timisoaratourguide.com

By using our Website, you acknowledge that you have read and understood this GDPR and that you agree to our data practices as described above.